Support
How can we help?
Find answers to common questions, browse documentation, or reach our support team.
Frequently asked questions
How do I install Gotchi?+
Download the installer from gotchi.ai, open the DMG (Mac) or EXE (Windows), and drag to Applications. Gotchi will guide you through your first model download on launch.
Which models can I run?+
Any model available through Ollama - the full open-source library including Llama 3.1, DeepSeek V3, Qwen 2.5, Mixtral, Gemma, and more. One-click install from the model library.
How much RAM do I need?+
8GB minimum for small models (7B parameters). 16GB recommended for medium models (13-32B). 32GB+ for large models (70B+). Apple Silicon unified memory is particularly efficient.
Is my data really private?+
Yes. All inference runs locally. No data is sent to our servers or any cloud service, and there is no telemetry. Connector tokens are stored in your OS keychain.
Can I use Gotchi offline?+
Absolutely. Once models are downloaded, everything works without internet. Connectors that access cloud services (Gmail, Slack) obviously need connectivity, but core AI features are fully offline.
How do I connect Gmail/Slack?+
Go to Settings → Connectors and click the service you want to connect. Follow the OAuth flow to authorize access. Credentials are stored in your system keychain.
How much does Gotchi cost?+
The open-source core is free, with local inference and chat. One All-in-one plan (€49.99/year) unlocks everything else - unlimited agents, every connector, the MCP marketplace, and fine-tuning. Free updates included. Billed yearly, cancel anytime.
How do I report a bug?+
Use the feedback form in Settings → Help, or file an issue on our GitHub repository. Include your OS version, Gotchi version, and steps to reproduce.
Still need help?
Email support@gotchi.ai or join our Discord community for real-time assistance.
macOS·Windows·No telemetry·Free core · €49.99/yr all-in · Free updates